FREQUENTLY ASKED QUESTIONS

WHEN IS THE FESTIVAL?

Every year the Sound of Music takes place the week leading up to Father's Day! This year, our Club Series kicks off on Sunday, June 11th and the festival in Spencer Smith Park runs from Thursday June 15th to Sunday June 18th, 2023. Looking forward to seeing you there!

WHERE IS THE FESTIVAL?

Spencer Smith Park - 1400 Lakeshore Road, Burlington, Ontario

WHAT IS INCLUDED WITH A VIP TICKET?

Entrance into the park is always free. A VIP Ticket includes entrance to the exclusive VIP Lounge, where you will have access to: Exclusive (Cash and Carry) dining options, not available outside of the VIP Raised and covered viewing deck w/access to limited seating (chairs are first come first served). Upgraded washroom facility - Premium bar options (specialty drinks and exclusive offers) *Note: VIP Lounge is located at the TD Mainstage. Access (West) and Cogeco (Civic) stages do not have VIP Lounges. There are no age restrictions in the VIP Lounge, however all guests must have a valid ticket, including children, as there is limited capacity.

WHAT IS A FRONT ROW TICKET??

This year, SOM will have Front Row tickets available for both the main TD stage (east end of park) and the Access Storage stage (west end of the park). Tickets include access to the VERY limited front row area where you can see your favourite artists up close and personal. Tickets will be sold by stage and by day. Check out our full schedule to ensure you are purchasing for the right day and correct location!

IS THERE PARKING ON-SITE?

MINIMAL at best! If coming from out of town, our recommendation is to park at the Burlington Centre and take advantage of Burlington Public Transit. Alternatively, Taxi, Uber, Lyft are all viable options.

WILL THERE BE AN ACCESSIBLE VIEWING AREA AT THE FESTIVAL?

Yes, we will have an accessible viewing platform located near the main stage (east end).

IS THERE AN ACCESSIBLE TRANSPORTATION DROP OFF/PICK UP LOCATION??

Yes, this is located in Lot 12E on Lakeshore Rd beside Spencer's on the Waterfront Restaurant. The designated location will be signed and available throughout the Festival for drop off and pick up of anyone coming to the Festival via any accessible transportation service.

ARE LAWN CHAIRS OR UMBRELLAS ALLOWED?

Unfortunately, due to safety concerns and visibility issues, lawn chairs and umbrellas are not allowed during evening performances in the park.

WILL THERE BE FOOD AND DRINKS?

Yes! We will have a variety of Food Trucks and vendors in the park during the festival. Alcoholic beverages will also be available in the tents for anyone 19+ with valid government ID. Not to mention the plethora of great restaurants located in downtown Burlington!

IS SMOKING / VAPING / CANNABIS ALLOWED?

Spencer Smith Park is 100% non-smoking. Smoking is prohibited everywhere on concert grounds. We are not responsible for any action that authorities may take for contradiction of this bylaw. Enforcement may include fine, and removal from the event. Edibles and other cannabis related products are not permitted within concert grounds.

WHAT IF IT RAINS?

This is a rain or shine event. We don’t stop the show for a bit of rain and hope you will still come out to show your support to these amazing artists regardless of the weather! We do stop the show for thunderstorms, extreme weather, and any other reason we feel it’s not safe to carry on.

IS THERE A FIRST AID STATION AND MEDICAL SUPPORT ONSITE?

Yes. Emergency Services are onsite throughout the Festival, including a First Aid station staffed by St. John Ambulance. This is located behind the Waterfront Hotel at the bottom of Brant St.

ARE THERE ACCESSIBLE PATHWAYS FOR THOSE IN A WHEELCHAIR OR OTHER ASSISTED DEVICE FOR WALKING?

Yes, the main Accessibility Path that runs North and South through the middle of Spencer Smith Park is paved with an accessible ramp from Lakeshore Rd. The waterfront promenade running East and West from one end of Spencer Smith Park to the other is also paved and is wheelchair friendly. A complimentary shuttle will be running on a loop in the park from Main Stage, West Stage and Civic Stage during festival hours. Please look for designated park shuttle locations. **Please note, this is not a shuttle taking bringing to the park, but a shuttle IN the park to ease the burden of having to walk between stages.

ARE THERE ACCESSIBLE RESTROOMS ONSITE FOR THE FESTIVAL?

Yes, portable restrooms that are wheelchair accessible are located throughout the festival grounds, including at all stages & licensed areas. Please consult the site map for specific locations.

WILL THE MIDWAY BE OFFERING LOW SENSORY PROGRAM TIMING?

Yes, we will once again offer low-sensory times at the Midway. Please check the Midway page on our site closer to the festival dates for the latest updates on schedules.

I HAVE SPECIFIC ACCESSIBILITY NEEDS, CAN YOU HELP?

We are always happy to help those requiring assistance as best we can. If you have specific needs, we encourage you to reach out prior to the festival to pre-arrange something, email info@soundofmusic.ca and we will try to accommodate.

I'D LIKE TO BE A VENDOR OR SPOSOR OF THE EVENT!

Fantastic! Get more info here: vendors Or email sponsorship@soundofmusic.ca and someone will get back to you asap with more information!

IS SOM OWNED BY THE CITY OF BURLINGTON?

No! SOM is an independent, non-profit organization. We operate with our own Board of Directors and outside of the purview of the City. We do enjoy a great partnership with the City and couldn't do what we do without them.

DO I NEED A TICKET TO ATTEND?

General admission to the festival is free, no tickets required. However, if you would like to upgrade your experience, we offer Front Row and VIP tickets for sale, here: https://www.tixr.com/groups/soundofmusic/events/burlington-sound-of-music-festival-2023-56267